Job Description

Job Title- PT CLERK-RESIDENCE HALL FRONT DESK (Pool)

Position Status- Part Time

Classification Title- Part-Time Clerk-Up to 19 hpw

Work Location- Main Campus-3600 N. Garfield, Midland, TX

Job Summary- The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills. The Residence Hall Front Desk Clerk is an integral part of the residence hall community, contributing to the overall well-being and satisfaction of residents. This role requires a dedicated individual who is committed to providing exceptional service and support to residents and staff alike.

Required Qualifications

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy in record-keeping
• Knowledge of basic computer applications (e.g., Microsoft Office suite)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Required to work evenings, weekends, and holidays per scheduled shift

Preferred Qualifications

• College Coursework Preferred
• Previous Customer Service experience.
• Experience with multi-line telephone.

Essential Functions

• • Greet residents, guests, and visitors in a friendly and professional manner
  • Provide information and assistance regarding residence hall policies, procedures, and services
  • Address inquiries, concerns, and complaints promptly and effectively
  • Able to answer phone calls and direct issues to the appropriate party
  • Maintain a positive and welcoming atmosphere at the front desk area

• Answer phone calls, and in-person inquiries
• Assist with check-ins and check-outs for residents
• Assist with administrative tasks as assigned by Residence Life staff

• Monitor access to the residence hall, ensuring only authorized individuals enter the building
• Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
• Observe, report, and document all policy violations
• Respond appropriately to emergencies, including contacting appropriate on-call staff, and following established procedures
• Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
• Comply with FERPA guidelines

• Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
• Participate in staff meetings, trainings, and professional development opportunities
• Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
• Complete other duties assigned

Physical Demands

• Must be able to remain in a stationary position more than 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to move to other locations on campus occasionally
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Use of Audible and Visual Communications
• Frequently moves equipment or paperwork weighing up to 20 pounds
• Duties indoors and some outdoors

Security Sensitivity- All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Min Salary- $12.00 (day), $13.00 (night) per hour

Max Salary- $12.00 (day), $13.00 (night) per hour

Posting Number- P01237S2016

Open Date- 06/18/2024

Position Available- Fall 2024

Special Instructions to Applicants

EEO Statement

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