Job Description

About Us

Dalton State College delivers a transformational education experience in a diverse, caring community serving nearly 5,000 students through its two campuses and online programs.  A member of the University System of Georgia, we provide access to high-quality bachelor's degrees, associate degrees, and career and teaching certificate programs that are responsive to regional and state needs.

Located about 90 minutes from Atlanta and 30 minutes from Chattanooga, Dalton State is nestled in the foothills of the Appalachian Mountains in northwest Georgia and is surrounded by abundant outdoor recreation opportunities. We attract students from 35 countries and 26 states. More than half of our students are first-generation college students, and more than one-third of our students identify as Hispanic/Latino. Dalton State is Georgia's first federally-designated Hispanic-Serving Institution (HSI); through this designation, we administer a Title V and Title III HSI STEM Grant program that benefit all students. 

Our mission and values undergird our commitment to creating a sense of belonging for all students and to ensuring their success. Dalton State was ranked number one in the nation for Student Experience in The Wall Street Journal/College Pulse 2024 Best Colleges in the U.S. rankings. In addition, we are proud to have been recognized in 2020 as one of 79 "Great Colleges to Work For" by ModernThink.

About Us

Dalton State College delivers a transformational education experience in a diverse, caring community serving nearly 5,000 students through its two campuses and online programs.  A member of the University System of Georgia, we provide access to high-quality bachelor's degrees, associate degrees, and career and teaching certificate programs that are responsive to regional and state needs.

Located about 90 minutes from Atlanta and 30 minutes from Chattanooga, Dalton State is nestled in the foothills of the Appalachian Mountains in northwest Georgia and is surrounded by abundant outdoor recreation opportunities. We attract students from 35 countries and 26 states. More than half of our students are first-generation college students, and more than one-third of our students identify as Hispanic/Latino. Dalton State is Georgia's first federally-designated Hispanic-Serving Institution (HSI); through this designation, we administer a Title V and Title III HSI STEM Grant program that benefit all students. 

Our mission and values undergird our commitment to creating a sense of belonging for all students and to ensuring their success. Dalton State was ranked number one in the nation for Student Experience in The Wall Street Journal/College Pulse 2024 Best Colleges in the U.S. rankings. In addition, we are proud to have been recognized in 2020 as one of 79 "Great Colleges to Work For" by ModernThink.

Job Summary

 

This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar.

Minimum hourly rate: $14.58

• We offer:
• Tuition assistance
• $100 Well-being rewards
• 13 paid holidays
• Paid sick leave
• Paid parental leave
• Winter break (December Holidays)

Responsibilities

 

Provides specialized assistance to students. (65%)

• Assists all escalations for enrollment related assistance for potential students, current students, and community members.
• Provides information and assistance on matters related to admissions, financial aid, and student records.
• Assists customers in completing financial aid documents.
• Assists customers in completing admissions applications.
• Assists customers with transcript orders and graduation applications.
• Assists customers with petitions for residency, tuition classification, and tuition waivers.
• Provides information on transfer credits.
• Advises students on financial aid processes and regulations. 
• Advises students on admission and readmission processes and regulations.
• Advises students on records processes and regulations related to graduation, transfer equivalency, and residency

 

      Receives and responds to referrals and emails from Financial Aid, Registrars Office, and Admissions.   (20%)

• Receives and evaluates referred customers.
• Receives and responds to escalations referred to campus from the call center.
• Receives and responds to all emails received by Admissions, Financial Aid, and Registrar email accounts.
• Provides student information and assistance based on each students requirements.
• Resolves student related enrollment issues.
• Escalates student related enrollment issues as needed.

 

Performs a variety of related duties. (15%)

• Visits high schools to assist with FAFSA completion.
• Visits high schools to assist with apply to college days.
• Attends outreach events like Preview Day and other institutional outreach events.
• Provides additional support for Enrollment Services on Orientation Days.
• Creates and presents presentations on Enrollment Services areas (Financial Aid, Admissions, Registrar) for Perspective classes and students and Parents at Orientation.
• Provides back up coverage for the Enrollment Assistant in the Office of Enrollment Services.
• Tracks and updates submitted documents.

Required Qualifications

• Associates degree.
• More than two years of related experience.

Preferred Qualifications

• Baccalaureate degree.
• Bilingual.

Knowledge, Skills, & Abilities

 

• Knowledge of Dalton State and University System of Georgia policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of CRM and student information systems.
• Knowledge of customer service principles and practices.
• Knowledge of Family Education Rights and Privacy Act guidelines.
• Knowledge of college enrollment services policies and procedures.
• Knowledge of state and federal financial aid regulations.
• Knowledge of state residency regulations.
• Knowledge of USG and state lawful presence policies.
• Skill in the provision of customer services.
• Skill in decision making and problem solving.
• Skill in the completion of a variety of reports.
• Skill in oral and written communication.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Dalton State College, as determined by Dalton State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Dalton State College is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). Dalton State College is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact Dalton State College's Office of Human Resources at 706-272-2034. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at 706-272-2034.

Background Check

• Standard

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